Terms and Conditions
1. Lesson Bookings and Cancellations
All services listed on the websites https://ielts.jp ("PlusOnePoint") and https://ieltssquare.com ("IELTS SQUARE") are run by Plus One Point Pty Ltd ("the company"). By signing up to a service, you agree to be bound by the following Terms and Conditions.
1. Lesson Bookings and Cancellations
All lessons must be booked using the student's personal booking system account ("the Booking System") prior to the class. Booking cancellations must also be made through the Booking System. Cancellation attempts via phone, email, internet forms or other methods will not be accepted. Check the Booking System for relevant information such as cancellation deadlines and cancellation fees.
2. Points and Course Expiry Dates
Once enrolled, every student will receive points and an expiry date according to the purchased plan.
(1) PlusOnePoint
The course will commence on the date specified by the student at the time of enrolment. No changes to the course commencement date will be accepted after the completion of enrolment.
The course expiry date and a balance of the student’s remaining points are displayed on the Booking System. Students can purchase additional plans on top of their course to carry over their remaining points and extend their course duration. This additional purchase must be made before the original course expiry date. If this is not adhered to or the payment is not processed in time, it will be processed as a termination of the course and all remaining points will be forfeited. No backtracking can be made in such cases.
(2) IELTS SQUARE
The course will commence on the date of purchase. No changes to the course commencement date will be accepted after the completion of enrolment.
The course expiry date and a balance of the student’s remaining points are displayed on the Booking System. Courses are automatically renewed unless the student terminates the subscription in the Booking System. Points cannot be carried over even when the plan is renewed. If the payment is not processed in time, it will be processed as a termination of the course and all remaining points will be forfeited. No backtracking can be made in such cases.
3. Internet Connection
All online classes are conducted using ZOOM. It is up to students to ensure that they have a compatible computer and a stable internet connection. All students are requested to update their ZOOM software to the latest version as soon as it is released. It is strongly recommended that all students new to ZOOM complete a test-call before their first class to ensure that their settings are suitable to take part in classes.
4. Lesson Cancellation and Extension of Classes
Lessons will not be cancelled or extended in any case except for in the following two cases:
(1) There is a technical issue with the tutor's computer or ZOOM.
(2) When ZOOM issues an official notice of system failure.
In the case of a class being cancelled for the reasons listed above, all points used by the student to book the class will be refunded to the personal online account of the student.
In the case of the start of a class being delayed for the reasons listed above, the finishing time of the class may be extended beyond the scheduled time without prior notice. No refund will be issued under such circumstances.
5. Deferment
The company does not offer an option for deferments. Take the steps outlined in "2. Points and Course Expiry Dates" to extend your course duration.
6. Course Termination
If you fail to renew your enrolment before the course expiry date, your registration will be automatically terminated. If the payment is not processed in time, your enrolment will be terminated, all remaining points will be forfeited, and no backtracking can be made.
All expiry dates and times are calculated according to Australian Eastern Standard Time.
7. Enforced Termination
The company reserves the right to refuse enrolment or enforce the termination of your course enrolment with any of the following acts of infringement:
(1) Actions which cause trouble or disruption to classes and other students.
(2) Any form of abusive language or harassment directed at the Company and its employees or other members.
(3) Actions which advertise other services regardless of whether the service is provided by the student or not.
The company reserves the right to determine what constitutes the above at its sole discretion.
No refund will be issued under such circumstances.
8. Refund Policy
All matters are governed under Australian Law, and any refunds made after payments will be considered in accordance with the conditions outlined below. All requests for cancellation and refund must be submitted in writing.
(1) The student is NOT entitled to a refund of any tuition or subscription fees unless:
a. The Managing Director deems that exceptional circumstances apply; or
b. The student has a legitimate complaint against the Company that can be substantiated under the Consumer Protection Laws of the Commonwealth of Australia or the State of Queensland.
(2) Students who have purchased additional points or extension of their expiry date are not entitled to a refund of any tuition or subscription fees unless:
a. The Managing Director deems that exceptional circumstances apply; or
b. The student has a legitimate complaint against the Company that can be substantiated under the Consumer Protection Laws of the Commonwealth of Australia or the State of Queensland.
Note bank charges will be deducted from refunds made by overseas electronic transfer or bank draft. Some fees are non-refundable. These include enrolment fees and credit/debit card transaction fees, and may include other non-tuition fees such as subscription fees.
Refunds will be processed and paid within eight (8) weeks of the receipt of the written notification. Refunds will be made in Australian Dollars (AUD) via the internet payment system used for the original payment.
9. Transfer of Rights
Tuition fees, membership fees, subscription fees, and all other handling fees cannot be transferred to a third person including family and friends.
10. Publication
Essays submitted to writing classes, as well as any material posted on the student channel on Slack, may be anonymously used on our Website, Social media and other future publications. Samples from speaking classes may be recorded and used on our websites with your permission.
11. Recordings of Classes and Quality Control
All online courses conducted on ZOOM may be recorded by the Company for quality control and educational purposes.
The staff in the Company, other than the specified tutor for the class, may attend classes for the purposes of monitoring and training.
12. Intellectual Property Rights
All courses and course materials, as well as material on the Website, are the intellectual property of the Company. You may not copy, publish, modify, transfer, reproduce, sell, or distribute material available in courses or the Website, in whole or in part, without the written consent of the Company. Materials may be used solely for personal, non-commercial use.
All trademarks and trade names found in course materials and on the Website are the marks of the respective owners, and their unauthorised use is prohibited. You must not record on video or audio, or relay by videophone, any online lesson without permission.
13. Change of Fees
The Company may make changes to any product and services or the fees applicable to these products and services at any time without notice.
14. Changes to the Terms and Conditions
The Company may make changes to the Terms and Conditions at any time without notice.
Any changes to the Terms and Conditions will be notified to the student.
Privacy Policy
Plus One Point Pty Ltd (“us”, “we”, or “our”) operates https://ielts.jp (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
2. Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.
3. Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.
4. Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
5. Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
6. Changes To This Privacy Policy
This Privacy Policy is effective as of 07/03/16 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
